Job Description:
Tandem with sales team to find and managing new partner or end user, selling the products Networking (Router, Access Point, Switch) Product & Solution (retail & project). Presentation to Customer from beginning until Technical Specification, How to Install, How to Operate and How to Troubleshoot. Provide technical skill and onsite support to customer, such as project management, survey, setting, installing, configuring, monitoring vendor and subcon to partner or end user / customer about Networking (Router, Access Point, Switch) Product & Solution. Do technical support, project management, vendor / subcon coordination from project survey until reporting related with customer requirement on Networking Product & Solution. Make sure installation success, and no complain from customer. Conduct product training to sales team, partner and customer / end user. Lead and supervise a team of service center professionals, providing guidance and support as needed. Develop and implement strategies to enhance service quality and efficiency. Resolve customer issues and complaints promptly and effectively. Collaborate with other departments to ensure seamless service delivery. Analyze service performance data to identify areas for improvement. Develop and maintain strong customer relationships through regular communication and follow-up. Prepare reports and presentations to track and communicate service performance. Monitor and manage the budget for the service department in your area.
Requirements:
- Having experience minimum 3 years in Technical Sales Project / Presales Consultant Networking (Router, Access Point, Switch) Product & Solution is a must.
- Having experience in Service Center will be preferred.
- Strong background and experience in tender process & creating project from beginning until ending is preferable.
- Able to communicate in English both oral and written is a must (active), and mandarin (passive).
- Computer skill is a must (Ms.Office, Ms.Outlook, Internet, etc).
- Able to work independently as well as in a team and self motivated.
- Willing to work in west Jakarta – Meruya & Puri area ( Head Office ) and ready to business trip to outsite jabodetabek area for project.
